Shipping & Delivery Policy
Every order is wrapped by hand in our Kandy studio and dispatched with trusted courier partners. Free island-wide delivery on orders over Rs. 25,000.
Free Island-wide Delivery
Orders above Rs. 25,000 automatically unlock free delivery anywhere in Sri Lanka.
3 – 5 Working Days
Standard delivery via PromptX, Domex, and Koombiyo door-to-door courier service.
1 – 2 Day Colombo Express
Fast-tracked delivery within Greater Colombo and Western Province for urgent occasions.
DHL Global Courier
Direct worldwide dispatch to 190+ countries with end-to-end international tracking.
Delivery Terms & Dispatch Guidelines
• Standard Postal & Courier Delivery: Delivered within 3 – 5 working days across all 25 districts of Sri Lanka.
• Colombo & Western Province Express: Delivered within 1 – 2 working days via our express courier network.
• Complimentary Delivery: Free island-wide shipping is automatically applied to all domestic orders over Rs. 25,000.
• Doorstep Courier Partners: We work with PromptX, Domex, and Koombiyo to ensure secure, tracked doorstep delivery. You will receive an SMS and email notification with your waybill tracking link upon dispatch.
International Shipping:
• We ship worldwide via DHL Express and EMS Air Courier to over 190 countries (North America, Europe, Australia, Middle East, and Asia).
• International deliveries typically arrive within 7 – 14 working days.
• International orders are coordinated via our dedicated WhatsApp concierge to calculate exact courier weight rates and customs preferences.
• Customs duties, taxes, or import levies imposed by the destination country are the responsibility of the recipient.
Packaging & Presentation:
Every garment is wrapped in acid-free botanical tissue and encased in our signature rigid presentation box, ensuring your pieces arrive in pristine condition, ready for gifting or wearing.
Track Your Existing Order
Every dispatched package includes an automated SMS and email containing your direct waybill link (PromptX, Domex, or Koombiyo). You can also look up your status in your account.