Peace of Mind
Returns & Exchanges Policy
We stand behind the quality and artistry of every piece that leaves our dye house. If an item does not suit you, we offer straightforward returns and size exchanges within 14 days.
1
Notify Within 14 Days
Message our Customer Concierge on WhatsApp or email with your Order Reference (e.g. SB-1001) and item details.
2
Pickup or Studio Drop-off
We schedule a courier collection at your doorstep, or you can drop off the package at our Kandy or Galle studios.
3
Exchange or Refund
Upon gentle maker inspection, your replacement size is dispatched or your refund processed within 3–5 working days.
assignment_return
Full Returns & Exchanges Policy
1. 14-Day Return & Exchange Window:
You may request an exchange or return within 14 calendar days from the date your order is delivered to your doorstep.
2. Eligibility Criteria:
To qualify for an exchange or refund:
• The item must be unused, unwashed, and in its original unworn condition.
• All original fabric tags, selvedge maker labels, and packaging must remain intact.
• Proof of purchase (Order Reference number, e.g. SB-1001, or confirmation email) must be provided.
3. Exclusions & Final Sale:
• Custom-commissioned bespoke garments and pieces that have undergone requested hem or tailoring alterations cannot be returned unless a structural defect is present.
• Fabric lengths cut specifically to order are final sale.
4. How to Request an Exchange or Return:
• Contact our Customer Care concierge via WhatsApp at +94 81 220 4417 or email orders@sribatik.lk with your Order Reference and reason for exchange.
• Our team will arrange a courier pickup from your address (or you may drop off the package at our Kandy Dye House Studio or Galle Fort boutique).
• Once received and inspected by our master dyers, your exchange garment will be dispatched, or your refund issued to your original payment method or bank account within 3 to 5 business days.
You may request an exchange or return within 14 calendar days from the date your order is delivered to your doorstep.
2. Eligibility Criteria:
To qualify for an exchange or refund:
• The item must be unused, unwashed, and in its original unworn condition.
• All original fabric tags, selvedge maker labels, and packaging must remain intact.
• Proof of purchase (Order Reference number, e.g. SB-1001, or confirmation email) must be provided.
3. Exclusions & Final Sale:
• Custom-commissioned bespoke garments and pieces that have undergone requested hem or tailoring alterations cannot be returned unless a structural defect is present.
• Fabric lengths cut specifically to order are final sale.
4. How to Request an Exchange or Return:
• Contact our Customer Care concierge via WhatsApp at +94 81 220 4417 or email orders@sribatik.lk with your Order Reference and reason for exchange.
• Our team will arrange a courier pickup from your address (or you may drop off the package at our Kandy Dye House Studio or Galle Fort boutique).
• Once received and inspected by our master dyers, your exchange garment will be dispatched, or your refund issued to your original payment method or bank account within 3 to 5 business days.
Customer Concierge
Ready to Exchange or Return?
Our team is here to assist with garment sizing exchanges, fit questions, or courier pickup arrangements.